on 08-03-2025 13:16
I used to pay my bills manually and I decide that i want to move to Direct debit so i did setup new direct debit and all ok but there is an overdue amount need to be cleared manually so i tried to pay it using my card which is on my name and my address but it says payment failed so i tried 4 different banks card all on my name and all got money on them but same issue its says payment failed .
I called the o2 customer service and they couldn't take the payment over the phone and they mention it should be a problem with my banks . I CALLED most of my banks and they got no problem and they says its the O2 problem .
I went to the O2 store with my id and the bank card but they couldn't make payment on the store and they ask me to contact the O2 customer service . so What shall i do now , any body face the same issue ?
on 08-03-2025 13:21
If a payment is overdue you need to call the payment management team to make a payment
Use the specific Payment management number 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: How to find help & contact O2