Solved: loyalty payment

Flashfire · ‎02-05-2021

Hi

I've been with O2 since 2013 and was receiving a loyalty payment deducted from my airtime bill. Not a lot I guess but "every little helps" as some might say...

It has recently stopped appearing on my Bill statement anybody know why?

Tried to find a contact number but as is customary these days the website just takes you around in circles

MI5 · ‎02-05-2021

@Flashfire

Numbers to try calling on here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-05-2021

@Flashfire

Numbers to try calling on here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-05-2021

A loyalty bonus is usually only for the length of your current contract

Upgrading or changing tariff will end the bonus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

TheresaV · ‎04-05-2021

Hi @Flashfire have you managed to solve this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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