iPad

[Nshanbx]

Hi , I ordered an iPad a week ago and had the confirmation email and the upfront cost is still pending in my account but I still haven’t received the iPad or had a dispatch email will I still receive the iPad ? As a week seems a long time to not hear anything ?

[KingAmo · Accepted solution]

@Nshanbx
Hi it might be likely that the device is out of stock at the moment. If you did receive a confirmation email then it means your transaction went through. You have to wait till you get a dispatch email from O2 telling you when your device will arrive.
Things are currently running slow due to the covid situation.

You can call customer service to ask about it.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I hope this helps

[Nshanbx]

Thank you will leave it a couple more days then give them ring