Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer balance on device plan.

Hi. I would like to transfer my balance from air time plan to device plan to pay off my phone. How can I do that if I can't ring to customer service. Is it possible to transfer my balance to device plan by o2 app?

Resolved! iPad

Hi , I ordered an iPad a week ago and had the confirmation email and the upfront cost is still pending in my account but I still haven’t received the iPad or had a dispatch email will I still receive the iPad ? As a week seems a long time to not hear...

Resolved! Student discount

Why does my uni days code say its expired when I enter it? I'm trying to upgrade early

Resolved! Keeping the same number

Hi upgraded my phone on Friday wanting to keep the same number filled the form in to keep the same number but my new phone hasn't got the 02 network don't want to be paying for 2 phones thankyou.

Resolved! terrible customer service

Anyone else been having terrible customer service issues with O2 lately? I started a new contract at the end of February and did a transfer of ownership of my old number, expected to take 24-48 hours to complete. It has still not been completed despi...

Resolved! Charged £70 for one phone call

I am a long time customer over 15 years with o2I put international bolt on and made a call to cananda post office to help my brother out who lives thereCalled o2 today to turn the bolt on off and they told me the call cost me £70Not knowing Canada nu...

Resolved! Troubled paying bill

Can’t get throu to talk to to anyone about my bill

Resolved! Spend cap

How do I change my spend cap on the my o2 app?

Resolved! no signal

i dont have signal on my phone nowhere inside or outside. Plus it is like this for four days now. I have tried everything like swicht airplane mode and i have turn my phone off and on

Resolved! Apple Watch Series 4 - Cellular

Hi ALL, I used to have a Apple iPhone on O2 and have since ended my contract but my provider is now with Sky with the same phone.I'm interested in a Apple Watch Series 4 (on Cellular) with O2 (due to eSim provider) and would like to know if I can use...

O2

Forum Posts