i did not receive a code

[raychel]

The system want to do a security check and send me a code but the code never arrives 

i have tried several times

[pgn]

You'll need to Guide: How to find help & contact O2 - Social Media routes such as X or Messenger also contained in the doc and can be pretty quick, after a nudge or two. They can e-mail you a code, if you get the right agent. Good luck @raychel.