broken phone screen

[gemini168]

help!!! i dropped my phone and i have fully broken my phone screen. i am trying to get into my 02 but i cannot without inputting a code sent via text message. which i cannot see. anyone got any ways i can go around this. need to order a new phone asap!!!

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

If you need a new phone (which will come with a new contract) you are better going into an O2 store with photo ID 

There is a good chance a delivery would be delayed and you not getting it this side of Christmas.

[Bambino]

@gemini168 If all you need is a phone and not a new contract, buy the phone elsewhere, either direct from the manufacturer of the phone you want, or from Amazon or similar. It will cost you a lot less than from O2.

[jonsie]

Or put your sim in another phone to receive the code if you have an old phone in the back of a drawer

Or borrow a friend's phone