Solved: how long does it take for o2 to receive a phone wi...

hybridangel1980 · ‎25-05-2016

You know when you think you have the right mobile? But then you think actually you may as well have had what you really wanted thats me at the moment. I sent it back today informing them I'd like an exchange within the 14 day period.

MI5 · ‎25-05-2016

As long as you have told them within 14 days, you're OK.
It will take at least a week or more for o2 to process the return.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎25-05-2016

They have to scan the device back into stock first before a new contract for your preferred phone is ready

MI5 · ‎25-05-2016

As long as you have told them within 14 days, you're OK.
It will take at least a week or more for o2 to process the return.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-05-2016

This explains most of it...http://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

@hybridangel1980

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