Solved: buying stuff via SMS

Anonymous · ‎30-09-2014

i am suddenly having issues buying game content via SMS. after contacting the game based people (sent a ticket), they suggested i check to see if my provider has any restrictions for mobile payments. i tried to find out if there are any settings for this on the o2 site but there is nothing close to being useful.

if there is any information about this around, please could someone provide some assistance, just need to cover my butt incase some mistake has been made by me.

thanks.

Anonymous · ‎01-10-2014

right, after half an hour or so and a security question, i finally got some form of information.

unfortunatly for me, as i was trying to use SMS to buy content through a third party, the only information i was given was the contact number for that particular third party.

i am still in contact with the "third party" but as far as i am aware, the issue is yet to be resolved.

thanks for the hlep and suggestions guys, shame that this particular problem response is unlikely to be useful to any of you.

good luck for any similar issues if you encounter them.

View solution in original post

Anonymous · ‎30-09-2014

Hi

You would need to speak to Cust serv to have your account checked for the charge to mobile ~ direct to bill service.

http://www.o2.co.uk/contactus

jonsie · ‎30-09-2014

Only customer service can answer that for you I'm afraid.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-09-2014

O2 offer a service called "Charge to Mobile" or "C2M"
http://www.o2.co.uk/chargetomobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-09-2014

May help

http://www.o2.co.uk/chargetomobile

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

viridis · ‎30-09-2014

I use the ctm service for PlayStation content and on some occasions in the past I have hit a limit for that months bill cycle and am unable to buy any more for the rest of the month. Upon bill payment the limit reset and all worked again.

Anonymous · ‎01-10-2014

thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

thanks

Anonymous · ‎01-10-2014

You're welcome.

Let us know how you get on please.

Cleoriff · ‎01-10-2014

@Anonymous wrote:
thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

thanks

Hope all works out for you. It would be great if you could come back to update us all. It may help other users @Anonymous

Veritas Numquam Perit

MI5 · ‎01-10-2014

I can only assume that something may have changed with the intro of C2M, so your account might need some settings changing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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