Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do O2 send the free Samsung tablet separately, or do I have to redeem through Samsung?

Hi all. I thought I had solved this by finding the redemption URL at samsung.com, but now I'm confused again, so clarification on the process would be really helpful (seeing as O2 doesn't bother to explain it). I ordered the Z-Fold 4 (with the free G...

Resolved! Online Payments

Unable to pay account online or via app?Tried couple of cards... still not accepting payment? Checked card details etc.... the problem is your end! Please sort asap and notify me when done!Thank you.

Resolved! Another Roaming question outside EU (Hong Kong)

Hi - having just arrived back from HK - i noticed £45 additional charges on my account at £5 p/d for o2 travel I had turned off roaming on my Pixel 5 before I left the country.I usually use another phone with a local sim card and use this as a hotpot...

Resolved! Ordered SIM Only Contract Online - over a week & still not received the SIM but contract started?

Ordered SIM Only Contract Online 21st Nov 29th Nov - postman has done his rounds and I've still not received the SIM but it looks like you've started the contract Is there any chance I can go to local O2 store and pick up the SIM myself? Don't recomm...

iMessage not working - Disappointing customer service

Trying to get iMessage to work but still no luck. Being palmed off by everyone @ O2 saying it’s an apple problem (it’s not as I have tried changing phones and the problem persists. Likewise ice tried a different sim on o2 on this phone and it works! ...

Resolved! Re my contract

Hii am not a businessman and i been scam by a company witch name BMD AND I CAN NOT Effort my monthly billing and i would like to down grade my package from existing one what can o2 do fir me ?

Resolved! Changing from contract to payg

When my contract finishes at end of November can I change to payg and keep the same number?

Resolved! Phone upgrade

Hello - I’ve seen a good deal on Uswitch for a phone that comes with an o2 bundle, I’ve been declined this by o2 and I’m not sure why as I’ve been with them for 8 years and always payed more for my phone bill than what this bundle costs so it just do...

Resolved! Activation Error for Amazon music extra

I am trying to activate my extra and have opted for 3 months Amazon music as I’m already a user. Whenever I try to activate it, it just says activation error, I’m running out of time to choose and don’t want to lose out. Any ideas please?

Resolved! How do I claim my free Samsung A6 Lite and Samsung Note Pack?

Hi all. I've just ordered a Z-Fold 4. I paid off my old phone, as I wanted to get the free A6 Lite. I've just received the phone, but no tablet or Note Pack. My understanding is that I have to order them through redemption somehow, but I can't find a...

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