Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel Airtime and Continue to Pay Device plan?

I'm in 36 month contract, my airtime tariff has now unlinked from the device plan.Does this mean I can ask O2 to cancel my airtime tariff, and continue paying for the device?I want to stay on O2 but have a choice on which tariff I use, as the ones th...

Resolved! Been cut off after reporting billing dispute to O2

Reported overcharging for Disney and was advised by Chat support not to pay this part of the bill. Now been cut off and can't even ring O2 for support

Resolved! Number Change

Hi I’ve just upgraded to 02 contract from 02 pay as you go. Is it possible to keep the same number?

Resolved! Change of mind

How do I exit within the 14 day change of mind policy? I have been on the app several times and tried to connect to an advisor, but they are always too busy. I get referred back to the o2 help website but cannot action from there.Any help appreciated

Resolved! Unauthorised payment

I have cancelled Microsoft as they were adding their bill to my mobile, as I don’t need it anymore I went to Microsoft app cancelled my account, they are still taking out same amount each month for something I don’t have, I have gone back to Microsof...

Resolved! Fraud victim - O2 have not corrected my credit file

In November 2021 I was the victim of fraud on my O2 account. I reported it immediatly to O2. The fraudster managed to change my payment plan and also order a phone on my account. I was told that while the matter was being investigated my account woul...

Resolved! Monthly extras

How do I find out what i am paying for every month in Monthly \Extras

Resolved! Transferring number to o2 from 3

I gave my PAC number when ordering the o2 sim, but to know when number will transfer over.

Resolved! Sim never arrived - [Personal details removed]

Hi all, I ordered a SIM and it never arrived this is the order number [Personal details removed]. Can you please advise or where it is ? if not in sight can you send another one please?

Resolved! Mobile number on bill is incorrect

We used to pay Virgin direct but the new bill shows the incorrect mobile number and no mention of my wifes mobile, what do I do?

O2

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