Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237939 Views
  • 2 replies
  • 2 kudos

Resolved! Unknown number

Just swapped from virgin mobile to 02 and kept my old number,but new SIM says my number is unknown,can anyone help with this please

Jonnye by Level 1: Joiner
  • 1838 Views
  • 1 replies
  • 0 kudos

Resolved! cancel contract

i want to cancel a contract

kerry15 by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

O2 Open Discount

How long does it usually take for the o2 open discount to be applied? I’ve done it before on my old phone and imsure I heard back more or less immediately. I applied for it on 26th January via payslip and national insurance number as still wasn’t rec...

Emma_1986 by Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos

Resolved! Phone change

I done a order for a iPhone 14 plus but I was meant to get the iPhone 14 pro max my order is under review for it’ll be done within 48 hours is it too late to change phone if not how do I change phone?

Brendan2 by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi am unable to activate wifi calling can you please advice? 

Veeru28 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring number from Three to O2

I have recently signed up with O2 and asked for me 3 number to transfer to O2 as part of the sign up.Got my PAC code from 3 and gave it to O2. Was told when I get my O2 sim card i should start using it and within 24 hours my old number will transfer ...

Resolved! Question regarding upfront payments

So yesterday I got my pre-order done for my S23 Plus contract. I gave a deposit of £225 and was told by customer service that everything's fine and all I need to do now is just wait for the delivery of the phone. However prior to this, around the 2nd...

Resolved! Support

Hi there, i recently had calls to lower my bill to save me money etc. In all honesty I was really confused by it all. But my plan was changed and lowered but there was no mention of any one off payments. this morning nearly £250 was taken from my ban...

Resolved! Direct debit

I HAVE HAD ENOUGH WITH O2 I HAVE SPOKE TO 4 DIFFRENT PEOPLE AND THEY TOLD ME MY NUMBER WILL NOT BE CUT OFF AS i TOLD THEM i PAID MY BILL BY BANK TRANSFER AND IT TAKES 5 WORKING DAYS FOR THEM TO RECIVE THIS????? AND THEY ENSURED ME THAT NOTHING WILL H...

Nathan10 by Level 1: Joiner
  • 884 Views
  • 1 replies
  • 0 kudos