Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile to landline calls keep dropping

Both my wife and I use O2 and have found over the last 3 months that our calls (iPhone) to landlines keep are repeatedly dropped after a few minutes regardless of the time day, weather, etc. There are signal bars on phone and O2 tell us there is noth...

Hi just got a new sim and I was told to txt o2 with the loyalty 21500

Hi I just upgraded and my plan and added a new SIM card for my son. The plan I chose for him was on offer from £20 to £16 but after I put the phone down the adviser called back and said to txt o2 when I get the sim on my main number and write loyalty...

Resolved! Transfer my number to o2

Will I be able to transfer my number from my current network to o2 when my gets here

Resolved! Upgrade not working?!

Hi, I really want to upgrade and as of yesterday I am eligible, but the website won't allow me to do it - when I click the link it contradicts my account page and tells me I can't upgrade. I tried doing it over the phone instead but apparently the pr...

No signal new account

Re:Account ************* OrderNo: ************ Contacting you as advised as it is past 6pm and I have not had any signal all day. I have switched the phone off and on as instructed several times. Please could you rectify this asap. Thank you.

Resolved! Hi ordered a e sim but phone doesn't support e sim

I ordered a new contract via e sim yesterday but I have just realised I have a phone that doesn't support e sim

Resolved! Need help

I sent my old phone off the insurance and forgot to take sim card out. I have taken out a sim only plan and requested an Esim but not sure when it'll take affect.I can't use my phone, please help

Resolved! Transfer o2 number on one contract that I want to close onto a new contract taken out with o2

Hi it would be great if someone could please help.I have been told by multiple assistants on 202 that this can be done, I paid off my exisiting o2 contract device plan and I inserted the new contract devices sim into the new phone as instructed. I th...

Resolved! End contract

I would like to end my contract

cannot log in

Hi there,I'm unable to log into my account because I keep getting an error when setting up the security question and answer. I've tried multiple browsers, but the issue persists, so I can’t proceed with creating the account.Could you please help? It’...

O2

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