Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 230105 Views
  • 2 replies
  • 2 kudos

New sim pay monthly

I ordered a new sim online I can’t see on the 02 app I need it sent out was for £10 a month 50gb please can someone call me on ************ i need this for my other phone. This number is the phone I’m on now but my second phone I need the sim for ple...

Georgie3 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Unblock number

I need to unblock my ************ now that I’ve installed the esim [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Karen1311 by Level 1: Joiner
  • 191 Views
  • 2 replies
  • 0 kudos

Upgrade Query

Apologies as i'm sure this is covered elsewhere but i noted 20k + queries when i typed in "Sim Only" so figured best to ask. Currently on a Pay Monthly phone contract that is due to end in just over a month.Phone still works so i'm pretty sure i'll j...

JHW2010 by Level 1: Joiner
  • 370 Views
  • 2 replies
  • 0 kudos

Cancelling Rolling plan in 02 app

Hi, I have moved abroad and would like to cancel my Rolling plan. The instructions are to do it in the app or call to +44 344 8090202 When calling there is first a constant ringing sound, which changes to busy signal. I also cannot find the cancel bu...

Wilhelm by Level 1: Joiner
  • 474 Views
  • 7 replies
  • 0 kudos

Bolt on

Hi,I’ve accidentally added a data bolt on twice and just wondered if I could cancel one?

Sim Swap order stuck

So, I have an order for a sim swap, the sim has swapped and currently working on the new sim but the order has been sitting for 2 weeks as processing... anyone know quickest way to get it marked as complete?

CorGre by Level 2: Apprentice
  • 169 Views
  • 1 replies
  • 0 kudos

Wrong bolt on added

Hi, I’ve been trying to add a bolt-on of data but each time I pick 8GB, it tells me I’ve added 100MB instead. I tried adding again, but I’m not sure if I’ve paid twice? Can you check I’ve added 8GB and if I’ve done so twice, cancel one of them?

Shm00 by Level 1: Joiner
  • 289 Views
  • 6 replies
  • 0 kudos