Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping a number

I have a PAC code from my previous supplier. How do I pass this to O2 so that my old number can be activated on my new O2 account?

Resolved! Sim

Need new sim

wrong number during setup

tried to create an account but autofilled my old number that no longer works. I now can't change this because I can't access anything without verifying a number that I no longer have.

Purchase phone

Hello I have put an order in for the new iPhone 16 pro I put all my details in but when I paid it said there was a problem?

Resolved! Lost phone need new SIM card

Hi I’ve lost me phone need new SIM card sending out cnt log in to account cause cnt long in to account

Signal coverage is poor

Hi I live in St Helens area northwest wa10 ans we was on virgin then they merged with 02 and we got put on 02 service all around St Helens there is no signal can’t read emails ect every time we are near the town centre , my SIM card is a virgin card ...

I had a text to say my order is being processed, I haven't made a new order????

I had a message last night to say my order has been received. I haven't made a new order? Why have I got a new order being processed?

Resolved! Cancelling

I am looking to cancel

my new sim isnot workin

i have a new iphone 16 pro max and i ask for a sim replacement as my other sim stopped woring. as the customer agaent send me an esim to activate on my phone but that on got canceeled and no one informed me . i had the call in yesturday . this i anno...

Resolved! Bill charged after cancelling contract

I cancelled my o2 pay monthly contract over the phone on 11th July as I've moved to Australia and was told this was all I needed to do and that o2 would stop payments coming from my account. I was charged the next bill on the 27th August which should...

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