Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Canary Islands inclusive data roaming

Hello hope you are well, I have 25GB EU data roaming every month. Just wondering if Canary Islands is included for this? Or will I have to get an add-on? Many thanks

Resolved! Late payment

Can I split my bill and pay next month?

Resolved! USA and roaming

Hi. I pay for for a Plus Plan because I go the USA a lot and noticed recently that I can't make or receive any calls. It says on the O2 website this has been the case since 2023 and I must enable 4G calling. However, the video is very outdated and so...

Resolved! Number Porting Issues

Hi,My number porting process across to o2 was supposed to have been completed yesterday by 6pm yesterday which didn't happen. I called customer services and was told that they could not confirm why it had not happened. This morning the number to be p...

Extra charges

For the past 6 months I’ve been trying to delete my o2 acc & number as I don’t use anymore. I’ve called so many times and o2 customer service has said they’ll cancel and delete my number 14 days after each call and when my last bill is finalised and ...

Resolved! O2 25% Open Employee Discount - Error message

Hello I had an old contract with o2 and it ended last month. I went into my local o2 store last night and took out a new contract - I now currently work for an eligible employer so I was offered the 25% discount code off the airtime plan for the civi...

Resolved! Travel bolt on

I live in uk and will be travelling to Tasmania very soon.I need to make phone calls in Tasmania only and access to internet mainly. I have a monthly pay contract. thanks!

Resolved! O2 open Discount - contract over 28 days old error

Just bought a new phone today and new contract. Work for Police Service, was given the code to use in O2 Open to get a discount on my bill. I have verified my email etc. but when I click on my number it show an error - You can’t get an O2 Open discou...

Resolved! SIM card not working even though worked before

So I have an issue - my phone was stolen, then I had to get a replacement SIM which worked for 24 hours and then stopped working this morning. I've been told to wait 24 hours again - which given I've been the victim of a crime has maybe made this pro...

Resolved! Porting Issue (Split Port)

Hi community, please could someone help? I arranged to port out my o2 monthly number to Vodafone. Both are now active on the same number and some calls are being received on the o2 number and some on the Vodafone. Looks like the port is only partial.

O2

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