Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New Sim Started Saying Voice Not Provisioned After Being Activated

Hi, I wonder if anyone can help.I had trouble setting up my pay monthly SIM, swapping the number from my old phone to my new. I managed to get it working and this morning it was activated. I was able to call, message and use my data. However, about 1...

Transfer of data allowance

I have two numbers on my account. When I purchased the phone the sales rep said I could transfer unused data from one account to the other. Does anyone know how to do that?

Resolved! I phone 14 max pro

How long is the wait for my I phone 14 x max been 2 weeks so far

Risk losing phone number due to O2 errors

I took out a pay monthly sim only contract and requested to port in my number. I did not receive any notification so contacted customer service by chat. They said it had not been received so said they put it through for me. I was told I would receive...

Phone not delivered

Can anyone from o2 help?? So I ordered an iPhone 14 pro max 3 weeks ago, I got an email on the 28th November to say my phone was on its way I then get a notification off DPD to say my phone would be delivered on the 29th, the morning of the 29th I go...

Resolved! Housemate refused delivery, what now?

Solved! I called into customer services and one of my colleagues took care of it and kept me informed by text. Hope to hear your lovely voices on the upgrades line in the future!

Resolved! Removing 1 phone from contract

Hi all - Happy Monday! I have 4 pay monthly phones under my O2 account, all billed through the same payment details etc.Now that my kids are older, I am looking to move them on to their own O2 contracts and have them pay for their phones! What do you...

Resolved! Transfer phone to my son - out of contract

Hi everyone, Just a quick question, I have a phone with you - that has always been on my sons phone (the DD is set up from his bank account albeit the phone contract was in mine).I am now out of contract, but I would like to know if I am I able now a...

Resolved! Upgrade

I’m trying to upgrade my sync 2 watch it available but when I go to do it it says continue with basket but there is nothing in my basket please help

Resolved! Change of tarrif

Two weeks ago I changed my tariff to a 12 month contract for £6 per month for 3 Gb. It has renewed this morning on the old tariff if £10.33 for 2 tv ?

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