Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237942 Views
  • 2 replies
  • 2 kudos

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Louise999 by Level 1: Joiner
  • 10904 Views
  • 5 replies
  • 0 kudos

Resolved! Mobile billing

I have been charged 6 times don't know why

Jas4 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! From Virgin Mobile - Final bill

Help! I seem to be stuck in O2 billing hell. I was a Virgin mobile customer I was migrated over to O2. However I get no O2 reception in my house. So I ported out to another provider Lebara within a week of being ported to O2. O2 still seem to have de...

normsland by Level 1: Joiner
  • 504 Views
  • 2 replies
  • 0 kudos

Resolved! Phone calls

My mobile won't either make or receive phone calls or send or receive texts. A message comes up to say "Not registered on network"

brods by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

I need help paying my bill 

Darlena by Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Awaiting carrier pickup DHL

Hi to all and a good morning too! Ordered a galaxy watch 5 yesterday, advised delivery would be today. Got the despatch email and tracking number last night. Email again confirmed today as delivery date 17/7/23. Status has remained as awaiting carrie...

N4Th by Level 1: Joiner
  • 1121 Views
  • 2 replies
  • 0 kudos

No mobile data since upgrade

I have upgraded my contract to get a Galaxy Tab. Since the upgrade I am unable to use mobile data or receive calls. Text works fine. I have reset phone multiple times, reset APN profiles. Nothing seems to help. Cannot use the O2 help chat as it just ...

xiztrn by Level 1: Joiner
  • 563 Views
  • 2 replies
  • 0 kudos

Resolved! vat invoice

I used to get VAT invoices, but they stopped 3 months ago. Why? I still need them.

RGB1 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling Contract

I have visited my local store to ask that my contract is ended with O2 to be told I have to ring up myself to do this. I do not use the O2 Sim as I am with Vodafone and the O2 sim came with Virgin Contract and wasn't wanted. How do I cancel this as t...

GretnaGal by Level 1: Joiner
  • 676 Views
  • 2 replies
  • 0 kudos