Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel Contract Online

How do I cancel my contract online.Spend about an hour going round and round in circles, unable to find how to cancel a contract online.Ofcom regulations were brought in to make it easier for customers to cancel contracts but clearly this is not bein...

Changing to sim only

I contacted customer service today to change from a contract to a sim only deal, how long does it take for the new deal to show up on my O2 app?

Resolved! I can't check my data on my second phone number

How to check my data on my second phone number

Error code 038 when trying to text 61054

Competition entry to greatest hits on 61054. Have been doing for some time but quoting error 038 since yesterday and says cannot send in O2. Have restarted, have removed and replaced SIM card. Not in airplane mode

Mis-sold Virgin and O2

When I started a contract for broadband with Virgin, I was offered a free Virgin Mobile contract as part of my deal. I said that I already had a contract with Vodafone, so this was unnecessary. The person at Virgin told me not to worry about it since...

recent bill

Why have I been charged for messages when I have unlimited minutes?

America

I am currently in America and cannot turn on my data to make an important phonecall home to the doctors. Why ?

End of contract

I moved away from the UK in June 2022 and still had 12 months left of my contract at roughly £45 a month. In November of 2022 I reached out to see about just paying it one go and cancelling and was told it would be £274 or I could let it run its cour...

Resolved! Unable to download Bill - EBPP_1506

Whenever I try to download my airtime bill from the O2 website - I get the following error: EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox...

Resolved! I was to receive a refund for Disney plus which I did not want and was due a refund of £50

I was to receive a refund for Disney plus which I did not want and was due a refund of £50 And have not received this. They said I was to use this and deduct of monthly bills. I’ve still not received this and I am unhappy with this service. if the is...

O2

Forum Posts