Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

change ver

i have two mobile numbers on my account which was switched over from virgin mobile, however only one is showing on my 02 account. when i try and enter the other number it says not found

Resolved! Old sim stopped working, can't activate new sim

Got a new pixel today, can't activate the new sim as the old one has stopped working so I cannot receive codes by text or make calls. The virtual assistant is useless and there isn't an available human to talk to. Is there another way to fix this or ...

Resolved! Change tariff

I want to change tarriff

Pay my final bill

I am trying to make payment for my final billi have tried logging in, won’t worki have tried calling but apparently o2 are too busy to take my callhow can i pay?

Tomorrow - Delivery - Tracking

anyone got delivery update for tomorrow for fold 5 and Tab 9 series?

Resolved! Why was my upfront refunded?

I made the upfront payment for the galaxy watch, got the confirmation email and the T&Cs email but then the upfront payment was refunded to my bank and the transaction history not showing it ever left. Does this mean my contact was cancelled/rejected...

Resolved! Can’t pay last bill after leaving

I received a final bill on my o2 account after leaving the country and disconnecting my phone. I want to pay the bill online as only option I have but can’t do so. My O2 log in requires a code on my phone which is no longer in service

Resolved! Proof of purchase

I requested a proof of purchase over a month ago and I still haven't received it

Fraud Victim - unresponsive Fraud Team

I had a fraudulent account taken out in my name in December 2022 and reported it to O2 on Feb 2023 when I became aware of it. My account was sent to the Fraud Team to complete an investigation. I was called by a lady from the Fraud Team in March to s...

Data usage query

Hi my daughters iPhone is using a lot of data when she says she’s not aware she’s using any. How is this happening? Could it be because of something her phone settings ?

O2

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