Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device plan ended

Hellomy device plan has ended but I have still been charged. Please can this be cancelled and refunded so I am just paying airtime.kind regards katrina

Transfer account to my wife

The account is in my name but my wife uses the phone. We wish her to be the account holder. How do we go about this transfer?

Credit Stuck On account and messes up billing each month

When I was trying to make a payment to pay off my phone, several months ago, I must have added it to the account rather than having it go towards my phone, which was £4.29. Due to me being in credit, it minus 4.29 off my bill every month, but instead...

.99p outstanding ***********

Hi, My account shows 99pence to pay for the device, but I can't find anywhere to pay for it. Can someone call me to allow me to make a payment? Thanks Jason [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

my order

anybody having trouble with this joke of a company and not getting your order.I;ve been waiting over a week for my order

Wrong debit after requesting to deactivate my contract

I deactivated my contract and requested to deactivate my sim and all the services but I'm still being debited direct for o2 bill of 23£

Cancel order with Full Refund

I have had 2 payments taken, both circa £600, for a prospective order of IPad and sundry items. I was told that the first payment would be refunded within 3-5 days. I have received contract for revised order, which I have not signed and returned as t...

Bill

I had a message to say my bill was going to £29 ish but my bill is for £71 can you tell me why?

Upgraded phone hasnt been delivered

Its the 9th and still nothing here

Cannot access o2 account

my number was ported to o2 today. I have no data or reception to receive texts or calls, how am I supposed to use my account? Please help me to use my data, texts and calls.when I try to access my online account it keeps trying to text me a code but ...

O2

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