Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

What does null zero kb signify against a phone number on call record

What does null zero kb signify against a phone number on call record?

Congestion

Hi all,Anyone got any tips on how to deal with bad congestion? I live in a small ish town and in a lot of areas I can’t make a call, send a text or use data despite having very good signal (3-4 bars of 4G/ 5G).I have heard other people complain about...

My basket vanished after paying upfront cost

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

Resolved! Switch Up Online - Not working

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...

Resolved! 2025 price increases - clarifications

Yet again, confusing info whenever I phone Customer Services (FIVE times now!) about this. I have an iPhone 16PM and Apple Watch Ultra (these are both owned outright; bought from Apple directly). I have sim-only on the phone (£8/mth) and the watch as...

Resolved! Keep getting bills even though my contact ended months ago

My SIM for monthly data and texts stopped working a few months ago . As it seemed impossible to get in touch with O2 to get another SIM I very angrily cancelled the direct debit which obviously was stupid. I went in person to a O2 shop to pay what I ...

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Resolved! o2 mobile boardband.

I am trying to set up a spend cap on my mobile boardband that I got from a o2 store today and when I click on set up a spending to loads to my 02 mobile account page when I know that I already have spend setup on my mobile phone so dose anyone know w...

Switch Up Issue

I am trying to switch up a phone after the 90 day requirement.The process gets to the point of putting salary etc in and then an error in a red border shows a page saying ‘sorry there has been a problem’ and quotes a NC reference. No pre contract inf...

Suspect text from 02

I have received a text from o2 stating that a refund is being processed but it does not say what it is for.It provides a link https://v.o2.co.uk/F6G6u2S6 to see the status. I have looked for this link but it does not appear to exist.

O2

Forum Posts