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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237926 Views
  • 2 replies
  • 2 kudos

Resolved! Disneyplus

Can't find anywhere to cancel disneyplus 

DJ247365k by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Double billing

Hello, I just noticed that I was double charged for August. I don't understand why. Could someone explain what happened? Thank you.

Gosia25 by • Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

extra sim

hello,i have contract with you, but i need additional sim. what can you offer on pay monthly base?

zhenya by • Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos

change of tariff

Hi,I am a customer who was transferred from Virgin to O2 . My bill has increased from £14 to £17 per month. i found that you are offering a tariff for 12 months with 20 GB for £8. How can I switch please?

Ann25 by • Level 1: Joiner
  • 420 Views
  • 2 replies
  • 0 kudos

Resolved! Was a victim of scam call 24th July 2023

I received a scam call 24 July and foolishly gave information to the scammer that allowed them to order an upgrade and expensive new handset. Immediately after the scam call on realisation it was scam I called O2 and was advised that if the order cou...

Kenjor by • Level 1: Joiner
  • 2412 Views
  • 1 replies
  • 0 kudos

unexpected bill

My bill this month is £53, normally £16. You will see from the detail on the bill that 2 calls to strange numbers account for the difference. I have unlimited calls so why the charge. Also as I am sure you will agree this must have been calls made by...

Donald38 by • Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch & Airtime Plan

I plan to buy a cellular Apple watch outright from the Apple store. I would like to add this to my o2 plan and have a few questions. If I own the watch and add an airtime plan is this just a rolling monthly plan or would I be tied in to this for a ce...

a1anm by • Level 1: Joiner
  • 7864 Views
  • 2 replies
  • 0 kudos

Text message from 02UK confirming my order...

I received a text message last night confirming my order had gone through although i havent ordered or touched anything regarding my account, I then had a message this morning confirming theyve added my out of bundle charges reduction. Has anyone els...

Resolved! Order nor made

I have recieved text and email on 04.09.23 saying you have recieved my order but I have not made any recent orders

Lorriggs by • Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos
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