Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Right to cancel gone wrong

I rang up to cancel my watch plan after receiving the email giving me the option to cancel the airtime or cancel both the airtime and device plan, I clearly said to the person helping me get this processed that I wanted to keep the device plan paymen...

Number not ported over from Tesco Mobile for over a month

@O2Sarah- Sorry to tag you directly however I have noticed you've been quite helpful to several people regarding this specific issue. My phone number has not ported over from Tesco Mobile for over a month now. I haven't had access to this number thro...

Extra charge

Hi I keep getting charged for something but I have no idea what it is I’ve cancelled all active subscription so I am very confused

Resolved! Changing from eSIM to plastic SIM

I’m an existing O2 customer and have upgraded my phone. I want to keep my existing number but my old phone was an eSIM and my new phone has been sent with a plastic SIM. I’ve added all my data, apps etc to the new phone but can’t get the SIM to work ...

No free EU roaming in Belgium

I am a Pay as you Go costumer. I arrived in France and received a message from O2 saying I could use my tariff like in the UK. Then I arrived in Belgium and received a text saying I would be charged £2/minute on calls, 50p message and £7.20/MB. Howev...

Contract cancelled

Has my contract now been cancelled

Resolved! Leaving O2 via switch up/1st 14 days cancel

So, been thinking about leaving O2 due to really bad service and the fact that their complaints department done want to respond to an O2/Virgin/Volt issue. Ive got the switch up option on my account and it does say that in the first 14 days after a s...

End contract

Hi I have been unable to find a suitable upgrade from your website but have found one on another site (still with O2 - affordable mobiles), I have to pay a balance of £1.94 off in order to move over. Please let me know how I do this

Refund

I’m trying to get my refund but because my account is closed I can’t get it.

Resolved! VAT bill

Could you please send me invoices that include VAT?

O2

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