Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

unable to receive calls from outside O2

Hi,I am having a problem - I am unable to receive calls from outside O2 (otherwise able to ring out, send/receive texts etc)Swapped the handset, swapped the SIM, no luck, any ideas? The tech support said to swap the sim again but I am sure that won;t...

iPhone 12 5G

I want to upgrade my iPhone X. I’m interested in upgrading to the iPhone 12 5G in purple which if I have it with 64Gb RAM and 25Gb data will cost £36.17 a month over 36 months.However I would really like 128Gb RAM but cannot find an option for that.C...

insurence

hi there my phone run out of battery last night and i put in on charge this morning and it won't turn back on can you help me either getting it working again, or i need to claim on the insurance.

Iphone 15

Hi I ordered a iPhone 15 yesterday and paid for next day delivery before 10.30am but it hasn't arrived. Iv had an email to say its been despached. So i can't track my order. What can I do? I don't have a phone to call them.

Resolved! O2 won't remove phone bar

Hello, I have been with O2 for a number of years now with no major issues. Sadly, my phone got stolen and I must say that I have experienced one of the worst customer service and my issue is still unresolved which is extremely frustrating. I called O...

No service after tariff upgrade

Been without service for 5 days now.O2 seem absolutely clueless when I call them.I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...They seem to think it’s the...

Resolved! Fraudulent upgrade and package

RE: Default Notice & Bill Agreement reference: ms-124418241-001 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my name with Telefonica UK Ltd. In...

Resolved! travelling to iceland

I'm travelling to Iceland for a short holiday in November. Will I be able to use my phone there?

Resolved! Change payment method

I would like to pay you from a different account

Resolved! Being billed for texts from a blocked number!

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!They're alread...

O2

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