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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! O2 upgrade - I wasn't asked to pay off old phone?

Hello, I started a 3rd party o2 monthly contract back in july 2023, I have just upgraded now with 02 themself , when I went to upgrade today it said "Pay £287 today to upgrade to a new device plan" but when I went to fill out all my upgrade details a...

Brooke3 by • Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Account

I paid the debt for 02 what happens now 

can i speak with somone immediently this is urgent now

my account has been asking me to verify through my number but my service has been disconnected i’m in a foreign country and need to pay my phone bills but 02 WONT LET ME LOG IN as they disconnected my number and i need to recieve a text for verificat...

mylesm20 by • Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

Please give me a PAC code for ***** ****** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Emmaham78 by • Level 1: Joiner
  • 409 Views
  • 6 replies
  • 0 kudos

Resolved! Trying to pay my bill

Hi, I’m trying to pay a bill and cancel my contract on a SIM I have never used. Having never used it I don’t know the number and don’t have the SIM anymore. I’m being chased for payment, but anytime I try to ask how I can pay I’m asked for my number....

DJ2505 by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I am switching to O2 and want to give them a PAC code so that I can keep my original number

Tory by • Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

Switched away using PAC, no final bill, no myO2 access to account and customer services lying

Honestly baffled by O2. I arrived from Virgin Mobile in May, and I used my PAC on December 27th as iD mobile had a better deal. Immediately, 28th December, my number disappeared from myO2 ... I can still log in but only see o2 wifi as the only servic...

stusalad by • Level 1: Joiner
  • 1624 Views
  • 10 replies
  • 0 kudos

Resolved! Sim only tariff

I have just changed my tariff to sim only. I received an email to say my travel zone has been removed. Under tariffs it says if I have a 100GB data plan I should retain this. My new tariff is over 100 so not sure why it has been removed?

Sarah-R by • Level 1: Joiner
  • 256 Views
  • 2 replies
  • 0 kudos
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