Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong bank card being billed

I changed my bank details but payment has been taken from old card.Why?

Resolved! What can I do??

So I’ve once again been dumped after a 3 hour wait on the O2 app Chatline. Since joining I have not been able to get any mobile data at my postcode KY9 1HB. I’m paying for unlimited data. After several unanswered emails and “chats” I have now been to...

Resolved! Change to sim only

Hi I’D like to change to a sim only deal from pay monthly, please can you advise? Thanks Kerry

Where’s my order

Where’s my order, why it takes so long for you to send My phone. I hope you don’t send me a refurbished phone else I will send it back. You sent me an old refurbished watch and I don’t like it. You collect my money I’ve 3 days ago yet i still waiting...

Resolved! USA best options please

I have a 30 day SIM only plan. Heading to the states. Is my best option to buy a local SIM card on arrival to avoid slow download speeds and other roaming traps? Ideally I’d like my phone ready to go before I land.

Upgrade with free Samsung buds pro 2 for a £1

I upgraded my phone front Samsung s21 5g to Samsung s23 5g this with Samsung buds pro2 offer for a £1.I recieved a code but when used it says invalid code. Got interchange with o2 and they took my details and informed me a voucher would be issued in ...

Resolved! Left to pay

Hi all can't find how much I have left to pay off device. Bought through virgin ( no details on there site ) pay monthly on rolling contract, nothing showing on 02 only monthly payment. Saying can upgrade.

Price changes - will discounts be taken into account?

Will price rises, calculated as a percentage increase, be applied to the tariff or the to amount I actually pay?I pay less because I have been moved over from Virgin where the tariff was less. So that I pay the same, a bolt-on discount has been appli...

Direct Debit

I have a DD running, but the payment comes out a week or more after I get paid. I can't bring it closer to my pay day as it may collect before I get paid. Your new DD structure is pants. If I pay my bill manually when I get paid, will that cancel out...

Missing payment and bar on accounts

I paid my phone bill as well as my sons on the 30th September, it cleared in my husbands bank on the 2nd October but the payment has went "missing". When I log into my accounts it says that the "payment is processing". Now my bill is overdue and I ha...

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