Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming

I block data while roaming accidentally

Upgraded Apple Watch paying for two syncs. O2 can’t help apparently?

I have been having a problem since July with no fix. I upgraded my watch and received the new one. It would not connect to the original plan. Lots of back and forth and official complaints. The resolution was to set up a new plan and the other would ...

Bill payment

Hi there, I have received multiple texts and emails saying I have not paid my bill. My direct debit has come out of my account as usual so I am unsure why O2 think I haven't paid? Please can you advise what I should do next.

Check my phone bill

I need to check to see if my 02 mobile phone bill has been paid

my bill is too high

my bill is 3 times what it should be, how do I get a refund?

Monthly Billing

Has anybody ever had an issue where O2 have taken your montly payment out the bank but saying they have failed to recieve the payment, I have 2 contracts with them and both bills come out the same day each month and they have done this month as usual...

Problem following the port of a number

Hi, I initially had a lot of problems trying to get my number onto an o2 SIM and some still remain. Although the number is reachable for calls, there is a problem with text messages. When sending messages this can appear on someone else’s phone as ha...

Cancelling my account

I want to cancel my account without taking my number with me. I pay monthly with direct debit and was transferred to 02 from virgin and was under the impression I had a PAYG but it seems it is calledPay monthly, which is different.The info online is ...

Discount code for earpods not working

I recently upgraded my phone and was given a discount code to recieve earpods for £1 as part of the upgrade. The code states it is invalid despite following instructions given. It expires soon. Any thoughts?

Resolved! Cancel my contract

I would like to cancel my contract a.s.a.p

O2

Forum Posts