Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't upgrade due to billing date

I'm trying to upgrade and it says I can't as today's my billing date the 11th has never been my billing date anyone else had this issue

Phone number ported over ..

Phone number ported over from ee yesterday to 02 everythings working fine apart from receiving sms . Can recieve messages from 02 when they send but any verification codes such as bank etc will not come through any ideas why? Tried everything and pho...

New monthly plans

I got a text about a new plan and don't know what to do or who I call?

Resolved! Switch Up Online - Not working

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...

Waiting on delivery of new Phone

Can anyone shed any light on why my new phone order is still sating processing over a week after ordering?

O2 have cancelled my contract incorrectly and now passed my account to debt recovery

This is very long but I’m honestly just lost for words and have no where to go for help. in 2022 I took out a phone contract with o2. With the network, I received terrible signal, poor service and internet speeds. Nevertheless i still paid my bill on...

Cancelling subscrption

How do I cancel my O2: account which is a sim only account,

Old legacy account - Dafault from 2019

Hi, I'm having a big issue trying to settle an account from 2019.no-one at o2 seems to know how to settle the account. I've made 2 payments via bacs payment as suggested by 2 people to 2 different accounts both of which o2 are saying they cant locate...

Mobile data not working

When im not connected to wifi my data isnt working its saying its on but is saying no connection when i try to use my data or send messages

Charge to mobile

I always use my charge to mobile for App Store purchases and in app purchases. I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. o2 have confirmed ...

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