Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SMS charges: Uk to Europe, and character limit

I'm a new customer, and I've had an issue with unexpected charges for text messages. I've got nowhere with customer support, and I'm just wondering if anyone has had a similar experience and managed to solve it. There are two related issues:1. Being ...

Resolved! setting up a direct payment

I want to set up a direct debit

Resolved! Cancel contract

Need to cancel my o2 account had enough

Resolved! Watch Airtime Plan

O2 Offers £7 Airtime plan by which you can use unlimited data in your apple watch taken from non O2 store. My question is if O2 doesn’t provide sms and call on watch eSIM then what is the sense of having eSIM. I know we can use data to play online mu...

Overdue payment

Hi, today I received a message from you that my bill is unpaid. This is not true, I paid the bill on December 21 at 14.38

NHS discount

Why has my NHS discount not been added to my account

Reduce bill

I would like to reduce my monthly bill buy having less data how do I do this!

Resolved! Cancel rolling plan

I’d like to cancel my rolling plan as I no longer use this Sim Card

Resolved! New phone.

Hello, I am an existing O2 customer with a Pay Monthly contract that has finished so I guess I’m free to end it anytime. I have just bought a new phone that came with a new O2 contract. I was hoping to cancel the first contract and take the number wi...

Resolved! Changing my account from my parents name into my own

I pay my contract but it’s still in my dads name and I’m just wanting to change it to my own, so I can renew my contract when it runs out?

O2

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