Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! changing to contract

I am changing from pay as you go to monthly contract. Was told by shop that it would take 4 to 5 working days for my old pay as you go sim to go "out of service" and then when it shows "out of service: put in new contract sim....will my iPhone XR sho...

Voicemail

Keep receiving frequent new voicemail alerts but there are no new voicemails. How do I stop the alerts?

Resolved! Are device and airtime costs now combined

I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news. So when did these changes come about and does this mean i have to pay the entire...

Arrears paid still no service

Hi I’ve just paid the arrears on my account as my internet was cut off this morning will this now be restored to normal as I have young kids who rely on this for tv aswell as me for work

My O2 app won’t allow me to sign in

Why can’t I sign into the app??

Resolved! Cancel my contract complaint

I need to cancel my contract so I can order the correct handset.. I am very unhappy and wish to raise a complaint which has also been ignored

Resolved! Travelling to Andirra

I am travelling to Andorra for a week what is the best and cheapest option to keep in touch with the uk

Resolved! caribbean

Can i use my phone in the Caribbean and if so what are the costs

Resolved! Airtime

Hi basically I have paid off my iPad device can I cancel the airtime attached to it ? Regards

Cancel a SIM only contract within cooling off period

I am trying to cancel a SIM only contract within the 14 day cooling off period. In a word - nightmare! Two 30 minute calls, both cut off by Customer Services once connected. Messages via Facebook and Instragram - no response. Am about to post a lette...

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