Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payg to paym migration

Has anyone had any issues with migrating their payg number to paym. I was on payg rolling plan but after O2 took payment & didn’t renew the plan I was left without outgoing calls/texts so decided to migrate to sim only paym on Monday. All my details ...

Resolved! Problem paying a bill.

Hi there. I have just come home from a 3 month long hospital stay to my bills all falling behind, I'm self employed so I've not earned anything this month and I'm struggling to pay all my bills off. I have been trying to call Cust Serv but it's not a...

App log in

I can't log into my now and I've reset my password once already

No one from o2 will deal with me

How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don...

why is o2 customer service so terrible?

why is it that I spoke to 92 service on the phone over 3 months ago to change my payment date to make it convenient for me. they said they will but i still got charged on the same date as always which caused issues. i spoke to them again and requeste...

Resolved! premium charge unknown number

07783308474 premium charge unknown number

Resolved! Leaving question 14 days

So my sim-only plan is still only 12 days old a different network has the phone I wanted it arrived today.I have my PAC to port out but only got to do it this evening The message about the pac says I have to port out by the 8th February but the day t...

Migration from pay monthly to pay as you go nightmare!!

Please help me! I initiated a migration from a monthly plan to pay as you go today with O2 customer service over the phone. As soon as the lady submitted the migration form, my number was disconnected. I am now stuck with a new number that was only m...

Resolved! Trying to apply O2 Open Discount

Hello, I've just upgraded my contract, changed tariff, and started a new contract on a new phone. I've tried to add the O2 Open Discount, however it's saying I'm out with the 28 days to apply the code - the contract start date given is for my previou...

Porting Nightmare - PLEASE HELP!!!

Hi all I am currently having an absolute nightmare porting my number over to O2. I would really appreciate it if someone could set this right as I have spent over 15 hours on the phone trying to resolve this matter with O2 customer support over the l...

O2

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