Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Partial bill payment not showing

Hi hoping you can help, I bought a bolt on while abroad and wanted to pay it off as soon as possible which I did over a week ago. However my o2 app isn’t showing this anywhere and still says the normal bill plus the extra will be coming out on the fi...

Can’t pay my bill

Doesn’t let me pay my bills at all

Tariff

I've been trying to start a new tariff with my o2 with the new card I have but it will not accept it and it is with the same bank.

Resolved! Blue light Card discount

I had a discount code but it said to activate once my new contract was active. I can't see anywhere to add this discount onto my account. Can you please assist. My phone was meant to come Monday but was delayed until today. Can you advise on how I ca...

Resolved! Bill not paid

It states I’ve paid my bill but I havent

New phone has been disconnected.

I already have a phone on contract, which is my phone. I bought my daughter a new phone this week, received it and activated it. She wanted to keep her old number which was an o2 pay as you go number, got intouch with o2 they said they’ll switch it. ...

Resolved! Price Increases - Device plan?

I have just got an email from O2 telling me that my device plan (no idea what one) is going up?! How is that possible? It should just be the airtime plan. Is this just an error maybe? Hello SeanFrom April 2024 the monthly price of your device plan (t...

Resolved! What is this on my Phone bill? Apple MKB6XKLLVG

I have debits on my phone bill to iTunes with the code Apple MKB6XKLLVG - I don't own an Apple phone, any ideas what this could be? It totals £30!!

Change Direct Debit date

HI Id like to change my DD payment date to 18th / 19th or 20th of the month please. Kind regards Charlotte Wright (REMOVED)

Galaxy s24 ultra delivery times

I ordered the s24 ultra 512gb last week, which said next day delivery. Once I had actually ordered this, I was informed that it would be up to 2 weeks now. I went into the o2 shop, to ask why this was taking so long and they explained that there are ...

O2

Forum Posts