Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming stop

Morninginternet access on my phone has stopped while in EU and I believe I have not used all my data

Upgrade

upgrade

Why?

Does anyone know why it costs £500 to upgrade from my sim only contract please?

Fraud and useless help by o2

I Spent all day trying to resolve fraud on my o2. It appears to have been hacked by criminals. They got new sims by impersonating me and got Access to my bank and PayPal. O2 have let them in. I’m upset at the robbers of sims and attempts to defraud. ...

Unrecognised call on bill

Hi. I Received my monthly bill today and have an extra charge for a call to Morocco that I didn't make. Please can you help?Many thanks,Clare

Resolved! Refund

I regret the day I got in contract with O2. What is so difficult in cancelling an account since January??? You keep charging my account via direct debit and claiming you would refund when I report this. Now I deleted the direct debit and you still ch...

Resolved! Start new rolling plan

Hello, I have switches to $30 rolling plan from $15 rolling plan and would like it to start today instead of the 11 June please.

Refund

I'm awaiting a refund for the upfront payment on a contract i didn't get reference NC65657961

Resolved! End of contract

Hi, I’ve ended my contract for this mobile, but the calls and text still work, when does the actual date end as I don’t want to pay anything further

Resolved! O2 Switch Up and Cooling Off Period

Hi, just wanted some clarification on the cooling off period for switch up. Legally speaking, it’s a new contract so does that mean we have 14 days to cancel after we receive our new phone after trade in? Cheers!

O2

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