This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250395 Views
  • 2 replies
  • 2 kudos

Extra charge on my bill

Hi I looked on my online banking to find out there are two payments going to be taken on the 28th may 2024. The first one is for £15.30 which is my normal monthly payment. The other is for £9.73 which i dont understand why im paying this extra paymen...

1b3 by • Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi I upgraded my phone this morning the payment is pending but I haven't had any comformation of this and it still says I can up date it

Louise29 by • Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! 3.9% annual increase for old customers?

I read an (possibly old) article in the Guardian which said that customers who were with o2 prior to 2021 did not have to pay the annual 3.9% increase on their contract. And that if you were charged you could leave without penalty.I cannot find this ...

AngieKK by • Level 1: Joiner
  • 1096 Views
  • 9 replies
  • 0 kudos

Resolved! Disney plus

I want to cancel my Disney plus 

Katie1406 by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

DPD stole my upgrade iphone

Dear friends,Please, would you be so kind to give me the advice what to do. A couple of days ago I ordered an upgrade to my contract with a new iphone 15 pro. Yesterday, November 21, 2023, the courier delivered it to me in a sealed envelope. When I p...

Text message about an order

I have just received a text confirming my order has gone through and giving an order number. I have not placed an order what should I do

JHarrison by • Level 1: Joiner
  • 484 Views
  • 2 replies
  • 0 kudos

Resolved! Bills

Cannot access my account on O2 or virgin, plese can sombody help.

Junea5 by • Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Told suspected fraud so new phone recalled from delivery company

At this point I have spoken to everyone at customer services I paid off my contract and upgraded then my new phone was recalled from delay company (even tho my new tariff has started) The phone is still on its way back to o2 and my account show I owe...

Jen__Jen by • Level 1: Joiner
  • 614 Views
  • 4 replies
  • 0 kudos

redeem extras

I am trying to redeem Disney + as my extras but it is not working. IIt says I should be redirected to the Disney webpage but it doesn't

Top