Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! pac code

does anyone know the O2 number to call to get my PAC code ???? on;line help is sueless for this...

Resolved! Call failed

As far as I changed to 12 months sim contract and swaped the sim, I got a "call failed" problem, it is not only on one perticular phone, as I have changed my phone from 9900 to iphone5, evertime I have 3 of the 5bars on signal and there no maintaince...

Resolved! Pay as you go abroad

Can someone advise me please on the following?I'm going abroad next month and do not want to use my 4S on a contract.I have an old Nokia and a pay as you go sim. I need no data, just mostly texts and maybe the odd call. What's the best tariff and how...

Resolved! IMEI records....do o2 keep them?

Hi, I have a warranty issue with HTC who are refusing to repair my phone because they claim my phone is not the one they previously sent me as another warranty replacement.I know it is the phone they sent and I need a record of the IMEI numbers used ...

Resolved! What is the point of being a GOLD customer?

Very annoyed! I have been with O2 for over 7 years - As A gold Customer, I was able to have 12 month contracts and upgrade after 9 months. After 20 mins on hold for an upgrade, I have been told that my gold status no longer matters and to get my iPho...

Resolved! Credit check with Upgrade?

Hi, I’m an existing user and ready to upgrade my phone next week – does anyone know if existing users having an upgrade need to have a credit check? I can’t remember last time if I did or not! Thanks!

Resolved! Not happy with new phone

I recently upgraded from an iPhone 3GS which I had for well over 2 years to a Samsung Galaxy S3. After using the phone for 10 days I just don't get on with it and I wish I had upgraded to the iPhone 5 instead. Does anyone have any advice on what I ca...

Resolved! Name change runaround

I signed up with o2 over the phone, spelled my name using the phonetic alphabet and confirmed the details.All went well my phone arrived and it is working, but when I logged into the o2 website I see they have mis-spelled my surname. I phoned support...

Resolved! Sim swap from Old PAYG sim to new PAY GO GO GO kept old tariff and lost new one I had paid for.

Yesterday I got a new phone with a pay and go go go micro sim and put £10 on it so I could start using it straight away. Today I went to my older O2 account and did a sim swap to my new phone thinking it would simply transfer the balance across and k...

Resolved! My O2 app

Can you help i have had to change my username and password for my O2 and i can now sign in again but i can no longer get into my O2 app on my phone. It tells me there is no account linked to this email and i may have to reset my pin but if i cannot l...

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