Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor Signal - I need a boostbox

I have three contracts on O2 in my house and we live in a little black spot where 200m away and you have full signal but in my house you have 1 or two bars if you are lucky. It makes the network unusable. i know the boostbox exists but customer servi...

Resolved! my o2 app

been working fine until today when it wouldnt let me access it after entering the pin, havent changed it but it said incorrect pin, then goes to enter username and password, couldnt remember them so changed both, can log in to 02 as usual but when i ...

Resolved! Contacting Support.

So, when I brought my phone I got a higher contract on the understadning that I could change it to pay less (but still enough to cover cost of the phone) at anytime. Plus, I was told that I could get an upgrade after 1 year. I have spoken to people t...

Resolved! Leaving O2 and using PAC code

Apologies for what is probably a simple question.I have a contract in my name that is used by my son. He wants to take on his own contract, not necessarily and probably not with O2, but keep his number.The contract ends on 15th August. Am I correct i...

Resolved! Calling Isle of Man Landline from UK O2 mobile

Hi I am considering buying a o2 Sim only monthly contract I am aware from T&C that calls from my mobile to isle of man mobiles will not be included. However I was wondering if my inclusive minutes/texts as part of the contract, include calling a pers...

Resolved! Call Charges to the Isle of man

Can someone please help confirm, once and for all if O2 will charge me for Isle of Man calls, both mobile and landline and also Text messages outside of my current allowance. This is to call the isle of man, rather than being there and roaming. I cur...

Print version

Why is there not a simple facility to print the bill? There should eb a print icon and once you click it it should produce a printable version which you acn print easily.

Resolved! o2 refresh and fast track upgrade

hi well on my o2 account it tells me that i can do a fast tract upgrade to o2 refresh at a small cost and wanted to know more information on how it works as i've read the o2 refresh page to get some idea but im still a little puzzled on how it excatl...

Resolved! Working abroad..contract buy out or suspension?

Hi all I wonder if anyone knows if I could either buy out my contract ...it is due to end May 2014...or suspend it. I am working abroad and do not use the phone at all as I have a bought a cheaper phone here. Thanks!

Resolved! Next Day Delivery - mixed signals

Hello, so i ordered a phone on the 12th and got confirmation of that order at 15:40 so was before the 4pm cut off, my email from o2 states i will be getting next working day delivery which means i should be getting my phone on saturday the 13th, I ha...

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