Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Random roaming charges

I have just arrived back to my latest bill which has almost £15 of roaming text messages on it. Whilst I was away, the phone was off for whole time, and in fact, was stolen whilst on holiday and subsequently blocked. It is impossible for someone to h...

Resolved! Compliant

I've just started a new contract with 02 - same sim - same phone however now I cant get internet (Got a 100mb in the package). I've been told it would be sorted out by now - it has not been. Been trying to get through either by phone or support chat ...

Resolved! Cancelling a new contract - what penalties?

Hi,Due to unsatisfactory service with my new handset, a Nokia Lumia 520 - faulty display, horizontal lines across, and wide shadowy lines vertically since new - it has gone into repair. Unfortunately, while trying to remove the back, on instruction f...

Resolved! peak

I have just come over from t mobile. Who dont have this peak thing. I have been charged over £5 just to chat on my way home from work.... wtf is this all about. No other phone company do this. I wouldn't mind but with the.price of the contract and th...

Resolved! Upgrade Refresh Part of plan to include 4G

HiIf i take out a new 24 month refresh contract, which looks ideal, can i upgrade the refresh part mid plan? Ie after 6 months, may i upgrade it to 4G and pay the extra £5 for the remaining contract or will i then be stuck on a 3g plan and have to wa...

Resolved! I'm abroad... How to close my account ??

Hello, I'm writing you cause I would like to close my O2 account.Effectively, I'm living in France actually. I try to call the "202" with my O2 sim card, but it doesn't work. So I can't close my account... It was a initialy a pay monthly contract of ...

Resolved! MISSLEAD BY PRICES ABROAD !!!!

I have recently been abroad to Turkey, lovely holiday yet on my return I now have a bill of 264 pound!!!! On my arrival to Turkey I switched my phone on and received a text from o2 with the following... Keep your phone on in Europe... send texts for ...

Resolved! Allowances question on payg.

hi,im on pasg sim i see in my allowances ive got 3000 texts and 1200 mins of calls 97mb of datareally not sure how this works how do you get these? as when the credit runs out, i have to top up again and ive got the same allowancesthanks you

Unlimited data / Three & 02 / 4G

Hi all, I know that this has been done to death but I still cant quite beleave that 02 are restricting data. I have been with 02 from from the days of BT Celnet and love the phone service and do not want to move to someone else. I used to have unlimi...

O2 Chat, how to lose customers and disillusion people

Ok, a bit of background here, I've been an O2 customer since 1991 when it was Cellnet and Motorola 8500x brick phones. Now when we changed address 7 years ago reception at the new place has always been pretty bad and we've continually been fobbed off...

O2

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