Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Migrating Number from O2 Pay As You Go to O2 Pay Monthly

Hi! I recently moved from PAYG to Pay Monthly and wanted to keep my old number and transfer it to the new sim. I had several requests from the Customer Service including the in-store personnel but nothing is happening. All of them said that the migra...

Resolved! Arrears

Hi there, I am currently in arrears on my phone bills and wanted to know if there was payment plan I could do to clear this amount.i did contact O2 around October to discuss my phone bill and that I was struggling financially but there was no help of...

Never received my O2 sim in my Virgin deal, can't cancel

In October 2022 I signed up for an 18 month Virgin broadband contract and was supposed to get an O2 sim as part of this. The sim never arrived and I tried unsuccessfully to contact O2 about this, but I can't see that I ever got sent account details f...

Top up

Hello i ended my current tariff and started a new one today but instead of it starting when my old one runs out i need it to start today

Boltons

I have an active Bolton from 2023. Why did my 4gb data plan stop working today if I already had this active Bolton?

Resolved! No service

I had a problem with paying my phone bill this month. They took away my phone service until i pay the bill. I have the money to pay it but since they removed my service i cant access my account. I had to change my password for O2 and its asking me to...

Resolved! Pre-paid award Mastercard £200 not received

Hello,I purchased eligible for the award smartphone (Pixel 7a) and Airtime 60Bg £30 plan back in mid-Feb 2024. I successfully claimed pre-paid £200 Mastercard the next day. It was supposed to arrive by the 13th of April. Unfortunately, the card never...

Resolved! Prepaid Mastercard

So I recently upgraded to a Samsung S24 Ultra during the £250 prepaid mastercard promotion. I upgraded at the start of February and sent off my claim as soon as it was possible, I completely forgot about it until my sister recently reminded me of it ...

last bill

Dear O2,I yesterday I received an email from you claiming that I should be paying 24£. I was previously told that everything was good and done, and that I should not be caring about anything else.May I ask you to confirm that I should be paying 24£?I...

Upgrade

Hello: We have decided to move our contracts back to o2. I’ve set up a brand new contract for my wife. That’s all gone through perfectly and ported her number across. for mine, I had a old iPad still with o2. So I chose to upgrade that number and req...

O2

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