Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

useless

why is the customer support team so uselessthe complaints team are just as bad

Resolved! Replacement SIM Problem

Good Afternoon, I am using this messaging service becasue I have made two visits to O2 shops, phoned the Customer Helpline from an O2 Shop, the O2 chat is busy and I can't resolve my problem. I lost my phone on holiday last weekend. I picked up a rep...

website myO2 down, cant check bills

it shows when i clicked on my number on My O2 page. Secure Connection FailedAn error occurred during a connection to identity.o2.co.uk. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap...

Resolved! Contracts

My contract is due to run out in December will it roll on automatically? I really want to cancel it as I have 2 other contracts still running. Any idea how to do this

How long should it take for an order to appear on My O2?

I placed an order on 15 August and chose to collect it from my local store. I paid for it online using my debit card. The order number (ms-xxxxxxxxx) appeared on the website, I made a note of it. No email has been sent to confirm the order and no tex...

Resolved! Still paying for texts

Just set up new phone on big talker tariff. Should have 3000 free texts after topping up but am still paying for them. Any clues what to do?

Reducing Monthly Tariff

Just another example of big business! Outraged to discover that I am no longer able to reduce my monthly tarrif. I have been with O2 for several years and disgusted to discover that I can INCREASE my tariff (of course I can!) but unable to decrease i...

No Service at Home for 2 weeks!

I have had NO SERVICE at home for 2 weeks tomorrow (since 7th August 2015). I have contacted O2 via chat and phone and after 10 days they have agreed to raise an issue, but say nothing wrong with the network and come back to me by the middle of next ...

Resolved! Network coverage in Fornham?

Does anyone have network coverage in Fornham tonight? I Haven't been able to send texts, now realise the same last night. Tried to phone O2 but they close at 9.00 and there is a half hour wait for phone to be answered. Just want to check it is not ju...

Resolved! Texting Someone in Spain

I want to text a friend who recently went on holiday to Spain, I am on an O2 contract with unlimited texts and my friend is with a contract at EE, will it cost me in any way at all to text them? I'm unsure as I've read because we're both on UK number...

O2

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