Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Myo2

I changed from payg to contract and I can't log on to my O2It tells me I have 2 accounts.I've been to 2 O2 shops and no one seems to be able to fix it

Resolved! Leaving O2

I have submitted my O2 PAC today to my new provider, reasons for this decision well documented in previous posts, I believe, from information on other posts, that's all I need to do to terminate my contract with O2 ?I have just started my new monthly...

Resolved! Genuine refund message

I had this email from o2 this morning advising of a refund I am expecting one but it looks a bit strange. Does anyone know if this is genuine. The above referenced order has been refunded.We have refunded the charge today onto your payment card.Pleas...

Resolved! Help ending contract.

Brilliant if anyone could help me ..My contract date is up on 6th Nov and billing date is 1st Nov,ive tried to get through to 02 for 3 days and kust left hanging in a que,the live chat is a waste of time,how on earth do i cancel my contract before th...

how long till phone is cut off

Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

Resolved! 30hrs since returned item was delivered & signed for - no update on repair tracker

Hi, I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked". When should I be concerned?

Resolved! Email Address for name change

Hi, I need the email address so I can send off my change of name. Has anyone got it please?

Resolved! Direct debit taken late - effect deposit?

Hi, first post here and just a quick question.I recently took out a new contract with O2, had to pay a deposit and that was that. From what I understand, I'll get the deposit back if I pay my bill on time for the first 3 months.Today I had my first b...

Resolved! Ending O2 contract

Hi - my O2 contract ends on 2 nov (next Bill 4 nov) and am going to move to Giffgaff on a much cheaper tariff. After about an hour on chat I've finally got my PAC code from O2.When should I activate my giff gaff sim and put in the PAC code. I don't w...

Double charged for calls when buying a new phone from shop

Hi My daughter has a contract with O2. She wanted a better phone so she went to the shop and bought one. The new phone would be used with the existing contract. She was told that as the phone was PAYG, she would have to buy a PAYG sim with £10.00 cre...

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