Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Esim activation

I signed up to a monthly esim deal yesterday but can't seem to set it up/activate it on my device. I have not received any QR code to scan.

Direct Debit / Payment Queey

My O2 app is saying my payment is late but I have a direct debit set up with you for payment to be taken out tomorrow (June 26th) every month. Can you clarify this direct debit is set up and I am in fact not overdue on any payments? Thank you in adva...

Last bill

hello , I’ve just received an email for my last bill , but when I go online to myo2 there is no sign of the bill. How do I pay what I owe ?

Checking previous number transfer

Hi,i recently bought a monthly plan with o2. And had wanted to keep my old number. I have been provided with a new number and i’m a bit confused. I had provided a PAC number at the time of signing up.

Poor Connection Calls keep cutting out

I have really poor connection in an area which is deemed good indoors and out.Problem has been persistent for some time

Number change

I have just changed my number, how long before it will be active?

Why did I receive an SMS asking me to pay? I have already paid.

tariff

Yesterday I agreed a new deal with Virgin Media which included a contract with O2 for my mobile phone. I was told I would receive a SIM card in the post soon. I registered with O2 but cannot find any information about my arrangement i.e. a contract, ...

Online chat

Have they stopped the online chat?my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.The services a lately seem to be shocking just for something so simple

myO2 / Disney Plus

Hi. I have a work phone and I also have a contract for my wife through my work . I am trying to register my wife's number for myO2 but it says its already registered with another account? The whole reason I'm trying to register my wife's phone is so ...

O2

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