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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237414 Views
  • 2 replies
  • 2 kudos

Swapped sim to replacement iPhone

swapped sim from iPhone 15 Pro Max, had switched to an eSIM previously. esim qr code said it was no longer valid but inputting the physical sim nothing has happened with no service showing on the new phone. I believe some process of a sim swap has to...

18826 by • Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! moving abroad

hello, I am moving to australia from August 30th, and I don't know when I will be back in the UK - can I get my sim transferred to work in Australia or shall I cancel a contract? or I cancelling not an option? I would love any help I can get with thi...

Ellakp by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Account and order issues

Hi, I have placed an order with you for two sim only contracts, the order number is [Removed]. It is attached to the email address **Personal info**. I have received an email saying our order has been approved and to log into the account to complete ...

Resolved! Sim Swap

My Sim Swap I tried to initiate earlier today wasn't done correctly I want to keep my number but, I'm not sure I did the Swap right. Please advise on whether I did it correctly or not. Many thanks for your help today.

Mrsk by • Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

Mark Hammond account

Hello. im abroad and you have cut my phone off. Please can you tell me why and when it will go back on mark

New phone

Have ordered a new phone. Estimated delivery 24/6, could I pick up in store tomorrow instead?

Juls2810 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Order

I've been accepted for a pay monthly sim and the email telling me to login to my account to see what to do next but when I do noting shows on my account so what do I do.

Mike96 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

I bought my phone on contact through O2 a few years ago. It’s now paid off. I have now needed to claim on my mobile insurance for damage and they want proof of purchase. Where will I find this?

EW-3 by • Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos
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