Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

£130 charged to 21 apps

Hi peeples, hope you can help......My girlfriend has been charged 130+vat on top of her pay monthly charge. This is shown on her bill as 21 various charges to "APP". Does anyone know how we can find out what these" APPS" are. It will not show on her ...

Resolved! Default on my Credit

Hello Everyone, Who should I write to in O2 (email) for removal of default from my credit profile. Would be great if you could share any details. I bought a contract phone from o2 in Feb 2013 while I came to UK I had to leave the country in May 2013 ...

Weird bill this month!

So as chat doesn't seem to be active... I'll try here..Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutesI've ...

Resolved! Buying an O2 payg phone for my GiffGaff SIM

When you buy an O2 payg phone you have to specify a tariff on top of the "up front cost" . What am I commiting to here?. Will O2 charge me anything above the up front cost? As stated above, I want to use my existing GiffGaff SIM.Thank you in advance ...

Resolved! change tarrifs

Hi was just wondering if anyone can help. My friend just got a new sim card. After topping up £10 found out it was a International sim card.. is it possible to change tarifs to a big bundle 1???

Resolved! Voicemail not working since SIM upgrade

I renewed my contract a month ago, going for a SIM only one for 12 months as the phone is great and the reception in my area is poor for just about everyone else. The replacement SIM arrived a few days later and I went through the process of installi...

Resolved! Faulty phone.

I would like to cancel my contract or get a replacement phone please. I am not paying for this month's bill either, because my phone is faulty. It has just come back from repairs and it will do nothing, not even switch on. It is fully charged and sti...

I want to cancel my contract

My contract runs out in March and I don"t want to renew it. Will o2 automatically renew it or will they contact me ? Tried to contact them without success.

Call merging (s5). Will I/the other two people get charged?

Hello I have a contract with 02 which has unlimited mins. I wish to call two of my friends (using the merg feature on the samsung s5) but I am worried about the call charges to myself and the others.If i call my friend then merge in my other friend w...

Resolved! Autotop up and expired payment cards

I am a very low usage user, making a few minutes of phone calls every month. My main usage is a limited fetching of e-mails whilst out and about, and occassional browsing. I do make a few short calls, but max about 10 minutes a month. What normally h...

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