Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting my pac code problem

I'm hoping someone can help. My chats with the online helpdesk have been non-helpful and at worse they have contradicted themselves in the same message chat. I changed to O2 on Monday and the O2 shop submitted my PAC Code supplied from Vodafone. Sinc...

New o2 Pay & Go tariffs from 26th May 2016

New payg plans from 26th May 2016 The current Big Bundles will have extra data and there will be a new £30 Big Bundle option, Big talker will be replaced by a new tariff called Simply Pay As You Go. it will be 4G ready from May 26th.

Does O2 have non-proxy APN?

An APN which can surf the net without a proxy.

I have received a notice of Enforcement but O2 is at fault!

I closed my O2 accounts at the end of March this year and paid off the airtime and device plan on 31 March. At this time it was confirmed that no more was owed.However, since March I have been receiving regular threatening letters from O2 suggesting ...

Resolved! To Bill or Not to Bill that is the question!

'ello I exited o2 Pay Monthly 5/5/16 (after o2 were being too tight with retentions deals) via PAC, but still no final bill showing online or in post. DD is still in place. What's likely the hold-up?

Resolved! Replacing my existing phone with a new one and keep my existing number.

I have a Xperia Z on £10.00 big bundle, just bought a Xperia Z5, put in a big bundle sim, how do I change new for old to keep my teriff and remaining top up?

Resolved! Upgrade con?

I popped into my local O2 and had a play around with a few phones as I can upgrade.Quite liked the Nexus 4 and can see on the website that it is avaialble as a refurb and "in stock" I can go to the check out and buy this as a new contract.However for...

International Text/MMS

I am unable to send text messages to some international numbers and I am unable to receive texts from them as well. Even if it is a 1 word message to test, and there are no pictures or emoticons on it, it still says that sending mms failed. If someon...

Top up won't update balance

Just topped up and got email confirmation but it won't update on my phone??

Resolved! Deals for returning customer

Hi All, I used to be with o2, I was an o2 customer for around 11, having been a business customer, a consumer customer (with 2 seperate contracts) and also had o2 broadband and landline (until it was transferred to sky).When I came to the end of my c...

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