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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237935 Views
  • 2 replies
  • 2 kudos

Can't verify email address

I've received an email from 02 asking to click a link to verify my email address but the last 4 digits of the mobile number quoted on the email are not mine. Order no. is: ********** Can you please investigate and rectify as soon as you can. Many tha...

Upgrade

Looking to upgrade 

Jamie30 by • Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

I have lost my phone and someone else has turned it off

*********** is my number and I need to block it because my phone is lost or stolen, please block my phone number immediately and I can be contacted on ************ [Mod edit: Please do not share personal details as your posts are visible to the publi...

Cancelling my 02 contract

I would like to cancel my 02 contract. I was signed up by virgin have never used the Sim and pay 10 a month. How do i go about cancelling the contract?

Ian99 by • Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Data abroad

My data is not working even though my contract stated I have roaming abroad

Rose12 by • Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Network/data issues

Hi, over the past year I’ve noticed my signal/data is just getting worse and worse. My phone will show 4G or 5G but can’t open internet pages or social media apps. I’m also quite a bit of the time not receiving messages and not being able to send the...

zleitch by • Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos

Sim only deal

I want to change my contract to the 10gb £5.99 per month deal 

David73 by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Bar stolen phone

I need to bar my phone which has been stolen, but can't log into verify as it's asking me to call

Cian1 by • Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Request new sim

I lost my SIM card while using a temporary one while abroad and need a replacement sim now I’m back in the UK thank you

Isatak by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos
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