Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving to Germany - Monthly contract

Hi, I am moving to Germany on 10th December and was wondering if I could change my contract to a German contract? thanks, carina

Resolved! Sim Cancellation

I recently had a PAYG sim suddenly cancelled by O2, presumably because I hadn't made a call / sent a text for 6 months. I understand thats the rule and its my fault for not using the number. My grumble, though, is that this number was linked to my ac...

O2 in breach of contract?

I am signed up for and about halfway through my contract.However the service being provided is awful. Simply put the signal anywhere near my home is so weak as to be pathetic. It's taken ten minutes to get their own forum to load.Does this constitute...

Unable to change contract on data useage

I updated both my wife and my phones at Carphone Warehouse at the same transaction and they offered me the £36.50 tariff for 3GB data, unlimited text and minutes. My wife had exactly the same handset, albeit different colour, for £36.00 but only 1GB ...

Resolved! Lost my phone and wish to cancel number etc.

I am trying to contact 02 to advise them i have lost my phone, wish to cancel it and get a new one but i cannot contact them despite they saying they have a 24 hour service?

Resolved! more than one phone on the same contract

hi all can you have more than one pay monthly phone on the same account

Resolved! Direct debit subscription attempting to receive funds after bill has been cancelled and i owe -£18

Hi all. I've been on a contract, a 12m and i cancelled it within the 'cooling off' period. I was charged the first bill as it had been cancelled and then i was charged the full 12m cost for cancelling. I then had the charges of £162.39 wiped as the c...

Resolved! Issues making order online

I am getting really frustrated. I have been a customer for over two years. Yesterday I tried making an order for an additional line. Everything passed but I kept getting the message 'something went wrong' so I contacted customer services who told me ...

Resolved! Suspending My Account

I will be in America for several months, and want to know if I can suspend my account. I want to keep the phone number as I will be returning to the UK, but want to put my account and mobile number on 'hold' so to speak. Is there an email address for...

Resolved! block sim

I require one of my account sims to be blocked and deactivated please, and a replacement sent please

O2

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