Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Vat charged

Im getting charged vat on a fix monthly contract. I called O2 and they didint do mothing. Just told me my bill is correct. I explain them that i have a fix plan of £15 per month and why they charged me £16.63. Same answer. So im going to upgrade and ...

Resolved! Returning faulty phone. On-the-day swap out

My iPhone 7 Plus is faulty and O2 are sending a new replacement tomorrow, 23rd Nov. I will hand over the faulty phone to the courier in exchange for it's replacement. Problem is, no one has told me how to address the faulty phone package? I can't jus...

Resolved! Old Nokia Phone

How Do I get my new voucher installed on my phone, as the numbers I have tried 202--444 etc will not recognise my mobile phone number.I do not want to update my phone as hardly use.

Resolved! Recent charges

Hi I've been charges 4.99 for something yesterday. Think this is an error

Resolved! Charges abroad

What are all these SMS message charges I'm being billed for when backpacking around Asia? 127 of them! I've hardly used my phone. My couple of calls home come to £20, my data has been off throughout with no charge, no charges for other texts or minut...

Resolved! Overdue Account ****666

Sirs I am emailing you direct as I am not talking to the chat agents ever again. Every time I use that chat system to pass information on or make a request regarding my accounts. Every single time I do, nothing happens and my requests or information ...

Resolved! Sim swapping

I'm a bit of a techno-dunce I'm afraid.... In September I received a 2nd hand phone bought a new sim from O2 and have used it a couple of times I continued to use old phone and sim from other company, waiting for the contract to expire. I've been tol...

Resolved! Pay & Go Bundles

Hi! After a couple of months using the £15 bundle, can I just switch to the £10 one without any issue? Thx

Resolved! Ported moble number from other network provider...now cannot access account saying no products

I recently joined O2 on pay as you go and kept my original mobile number. Now when I go to My O2 on either a PC or my phone, it says i have no products so I cannot view any account information. Has anyone else encountered this? thanks, Ian

Resolved! Can't pay unpaid bill

Hello, I can't seem to pay a bill which previously bounced from my account because of lack of funds. It says that the total amount due is zero, and when I try to make a payment it says "The page you are trying to access is no longer available." No mo...

O2

Forum Posts