Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Slight delay in paying my bill this month, options?

I'm on pay monthly with O2 and my payment is due 2 days from now, on th 3rd of May. Long story short, I've been on pretty bad hours at work this month and won't be able to pay it on exactly that date, but can pay it no problem 2 days from then, so on...

Unpaid bill due to woeful cust/servc

Having a problem with o2 also. £453 to be paid in 5 days or its getting passed to collectionsee.Because I withheld payment until I got an apology for terrible treatment. Either a written apology or discount. 3 calls (which got dropped o2 end) 2 live ...

Resolved! Reducing my tariff

How do I reduce my present tariff, I'm not using most of it now.

Resolved! Pay As you go account closed

Hii have not used my pay as you go phone for about 7 months and I no longer have service and my credit has disappeared.Anyone able to explain how I reinstate my service on pay as you go and get my credit back? Thanks ST

Resolved! Excess charges

I have recently travelled outside the UK and I have been charged 02 travel on certain days. I simply do not understand the reason for this?

Resolved! 02 refresh

When you trade your phone in on 02 Refresh do you get money for your phone.

Resolved! Better deal

Hi I have been offered a deal to switch over to EE for pay-as-you-go. It is for 4GB data per month for the same £15 per month that i am paying o2 for 2GB data. Can o2 match the offer or will i switch to EE. Thanks

Resolved! Upgrade

Due to the higher cost tariffs with o2 I have found a cheaper deal elsewhere. My question will o2 price match as I am a long time customer

Resolved! over paid bill, need refund

Hello, i made a card payment yesterday to my account and have accidentally paid my air time twice. can you please refund the £34.70 over paid

Resolved! New sim - PAYG

I need to acquire an O2 PAYG sim, but can't find an order page (for an empty sim).I want one with no credit to test for reception in our area (remote in the country). Can I order one, or do I have to go into a shop??

O2

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