Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting old number issues

My husband contacted O2 last Friday to provide his pac code and have his old number with another network ported to his new O2 phone.We have contacted O2 again yesterday and today and it hasn’t been done. Now saying 24/48 hours from this evening.To ma...

Resolved! Pay as you go doesn't working...

Hello everyone, I just bought a sim card at the market paying 10 pounds for the bundle that was offered and after to put it on my iPhone there was a message warning about my balance which is 0 (zero). So calling 4444 I didn't hear nothing about activ...

Resolved! Not registered to network

I've swapped to contract sim today yet since yesterday my phone won't receive calls or send calls saying not registered with network?? I need my phone working as I have 4 disabled children. Not happy!!

Resolved! Porting over from giffgaff issue

hello,I bought the highest tarrif from a London O2 shop. I was on giffgaff, and the gentleman at the shop got my PAC code from the giffgaff number I need to keep and requested a port over to my new O2 line. 24 hours later my giffgaff line is dead, bu...

got £10 cred cant get £10 big bundle

My Month's Data Allowance gone in less than 24 hours

Not used for anything. All automatic data services on my phone (iPhone) switched off. All 100MB are reported to be used up. What is going on?

Poor customer service

Well Having made over 20 calls to customer service, sent my name change by deedpoll to them by post 5 times, been to the local store 6 times and taken the paperwork in. The shop scanned it to customer services 5 times the last time i went into the o2...

Resolved! 02 tablet loss through delivery

Hi i ordered a tablet and sim and was suppose to be delivered on monday but it looks like it has been losted through posatage so will the tablet get blocked or will it just be the sim

Resolved! cancelling my phone contract

I need to cancel my contract as Im leaving the country on the 20th November, however still need to use my phone till then

Resolved! Stop direct debit

I wanna stop my direct debit and get paper bills

O2

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