Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moved to Italy, can I carry on with my contract?

I started a 24-month contract with O2 in December 2016, and in October 2017 I ended up moving to Italy (not something I had planned for a long time otherwise I wouldn't have taken out the econtract!). I have been using my UK phone here all the time, ...

Resolved! changing bank details

Trying to change my bank details online for pay monthly but it keeps resetting to the old ones after I press accept! any ideas? thanks

Resolved! Stop Voice Mail

Hi I've been with O2 for years. I eventually upgraded to a smart phone in June this year time. Every time I open my phone I have a Voice Mail. I have been on O2 chatline and been in O2 shop. I still get a voicemail. Anybody got any idea how to stop i...

Resolved! Sim only plan 12 mth contract

Is it possible to downgrade a data allowance on a pay monthly sim only. Save costs...

Resolved! Is it possible to return a phone because I've changed my mind

I got yesterday a oneplus 5t on upgrade and I don’t like it because I coming from iPhone 7 Plus .Is possible to returned and cancel my contract? is because Tesco do the iPhone 8 Plus cheaper then o2

Resolved! changing email address

i am changing email addressHow do i change my user name

Resolved! O2 app not working

Is the o2 app down wanna make a payment but says come back later o2 cut me phone off so can't even ring to pay

Resolved! O2 International roaming speeds in Istanbul Turkey

Has anyone been to Istanbul recently?I will be going next month and was wondering what the data speed is like?Is it worth paying the £5 a day roaming charge (staying for 5 days) or should I get a local 4G sim card? Thank in advance (I'm on Pay Monthl...

Resolved! final bill refund form

That link redirects straight to help pages - can anyone help me to find out how to get my money back if the links have all disappeared?

Resolved! Upgrade to Iphone X with O2 refresh plan

Hi, I am not sure if anyone has had a horrifying experience with O2 recently, but i certainly have! I have been O2 customer for a number of years and decided to upgrade to Iphone X on the O2 refresh plan. I was happy to receive the phone in a few day...

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