Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 payment not taken

Hi all, Been sitting on the chat for the past hour and have not got through yet. I called up last month to change my billing date to the first of every month, which the lady kindly did without any issues, however along with this i was left confused a...

Resolved! December Payment Date

Hello, Does anybody kow when my payment will be taken, my Bill Date is showing the the payment will be taken around the 25th December which is obviously a Bank Holiday, would I be right to assume that the payment will be taken on the 27th?Many Thanks...

Resolved! Waiting for refund

I rang last Monday for a refund to my bank account and still haven’t received it

Resolved! Can not receive calls in Germany Hanover

All, I am on a weekly base in Hanover Germany, but since weeks I am not able to receive calls once I am bookied into O2 Germany network. I can make calls, but receiving is almost impossible. Without the SMS O" UK notifier I would not even realize tha...

Resolved! Scam premium numbers

After having problems with a scam premium number for games and being charged for something i am not using at a cost of £4.50 per week, even after texting STOP, i have had difficulty getting it stopped. Hopefully o2 now have managed it, but would it b...

Resolved! Moved to Italy, can I carry on with my contract?

I started a 24-month contract with O2 in December 2016, and in October 2017 I ended up moving to Italy (not something I had planned for a long time otherwise I wouldn't have taken out the econtract!). I have been using my UK phone here all the time, ...

Resolved! changing bank details

Trying to change my bank details online for pay monthly but it keeps resetting to the old ones after I press accept! any ideas? thanks

Resolved! Stop Voice Mail

Hi I've been with O2 for years. I eventually upgraded to a smart phone in June this year time. Every time I open my phone I have a Voice Mail. I have been on O2 chatline and been in O2 shop. I still get a voicemail. Anybody got any idea how to stop i...

Resolved! Sim only plan 12 mth contract

Is it possible to downgrade a data allowance on a pay monthly sim only. Save costs...

Resolved! Is it possible to return a phone because I've changed my mind

I got yesterday a oneplus 5t on upgrade and I don’t like it because I coming from iPhone 7 Plus .Is possible to returned and cancel my contract? is because Tesco do the iPhone 8 Plus cheaper then o2

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