Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone data issues

I paid out of my old device and airtime in order to get a new phone through carphone warehouse as well as a new data package, as the phone I wanted wasn't on the o2 website as an upgrade option. I was given a PAC code in case I decided I wanted to ke...

Resolved! Phone usage in Tenerife

Iam going to Tenerife shortly . Is this destination regarded as being within Europe for any usuage charges ?

Resolved! O2 Roaming Issues

Hi, I live in Belfast but work in the south of Ireland. I am roaming 5 days a week. I’ve noticed that while roaming I can barely get anything downloaded and I’ve never had 4G, anyone have any advice on how to escalate this to have the throttling remo...

internet may not be available on Galaxy S8+

Hi I have just upgraded to a Galaxy S8+ When I try to connect to wifi I am always fetting "internet may not be available"....even though connection is fine.

Resolved! My O2 sim card in another phone

Hi. I have an O2 monthly contract for my Sony Xperia phone. If I wanted to get a simpler button phone which was Sim-free & unlocked, can I use my existing Sim card in it? Thanks, Clipper

Resolved! Data

rnorning. I have just changed my tariff so i have more data. My new tariff does not start till the 14th of feb and my data has just run out. Ive been on my o2 but it wont let me add anymore. Can you help. Thank you Jus.

Resolved! I’ve just u graded my tarriff, when will my data be active?

After running out of data again, I’ve decided to upgrade my tarried instead of buying a Bolton as I feel I need more per month anyway not just as a one off. When can I expect that extra data to be available to use? Will it be immediately or after my ...

Resolved! phone blocked for no reason.

Got message my Sim is blocked.All bills paid ontime.20 months into contract.O2 is 0 help.Usually go over over contract but it's always paid in full by direct debit.Am severely disabled and now social services and my carer can't contact me to take me ...

Resolved! why havent 02 cancelled my tablet bill?

i had a tablet deal with 02 for the requisite contracted time, no great difficulty but a very expensive tariff (£20 for 1gb), so i cancelled at the end of the contract, or thought i had,apparently hadn't been explicit enough so i cancelled again, now...

Resolved! Voicemail

Can someone help please?? I have a Samsung phone with voicemail turned off. However, a company is still managing to leave a voicemail on my phone, the phone never rings, they just manage to leave a voicemail. O2 customer service got me to go through ...

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