Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit note not appearing on bill

Hi everyone need a bit of help advice,got compensation from o2 received a text confirming I received a credit note will see it on my next bill but I haven’t and can’t see it!if they take a direct debit out I will have to go to the ombudsman for lying...

Cant pay bill due to being locked out of my account!

Hi, i am unable to pay my bill as i cant sign into my o2, my phone is broke and im using computer, i have tried to find live chat or email but haven't managed to get anywhere, i dont have a direct debit set up so the bill needs to be paid manually, i...

Want to leave

I want to leave as o2 refuses to sort my ongoing issues out.

Payment plan

Hi looking to set up payment plan

Hi

Changes to account

i have had notifications informing me that the changes i have requested have been made. however i havent requested any changes to my account?

Where is my phone

Failed delivery attempts twice this week and now dpd say they are returning my new device to you yet I am already using and paying for my new tariff. I am not in the house Monday - Friday before 4pm so need a delivery after this point. Please can som...

Resolved! Credit refund

Hello, I have £20.64 credit on my account no. [removed]. Please can you guide me to receive a refund into my bank account. Regards, Alan [mod edit: we've removed the account number as these posts are publicly viewable. Thanks]

Hello

Reconnect with KYLE

No longer have phone

I have not had use of my phone for the last 12 months but I'm paying for airtime which I am not using

O2

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