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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250285 Views
  • 2 replies
  • 2 kudos

Pay my bill

Need help paying my bill. Can’t log in because I can’t receive a security code on my phone.

Daniela3 by • Level 1: Joiner
  • 353 Views
  • 2 replies
  • 0 kudos

Resolved! Direct debit for auto top up

Hi I received message regarding the issue of don’t having direct debit on my account to auto top up my monthly payment , but I already have it,any suggestions on what to do?

TSH by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping to pay as you go

I have a pay monthly mobile and the mini term has ended. I would like to change to a pay as you go but would like to keep my number. How do I make the swap

Anna401 by • Level 1: Joiner
  • 443 Views
  • 2 replies
  • 0 kudos

App

The app isn’t loading it says - my o2 isn’t available. I’ve had my contract since October 2023

Paul231 by • Level 1: Joiner
  • 388 Views
  • 2 replies
  • 0 kudos

Disconnected

I made a payment for the sim however my sim has been off. I can not make phone calls. Payment was made on Friday. Its 2 days now and havent been able to make phone calls.

MEE1 by • Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos

No dispatch email

Hi, first time posting here. I ordered a third line on Friday and included was a iPad and it said delivery would be next day. I still haven’t received a dispatch email so obviously not next day delivery and it is now saying it’s due to come tomorrow ...

cquayle by • Level 1: Joiner
  • 691 Views
  • 3 replies
  • 0 kudos

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, your system took £10 off yesterday. And then immediately afterwards £2 was charged for services I didn't order.Why did the system charge me early and what will happen now on the 26th, ...

Halyna_St by • Level 1: Joiner
  • 805 Views
  • 8 replies
  • 0 kudos

New to o2 awaiting number transfer

I’ve inserted my SIM card but I’ve not received any dates on when I should expect my number transfer?

Cxn831 by • Level 1: Joiner
  • 324 Views
  • 2 replies
  • 0 kudos

My bill

It shows that I pay 99p a month for iTunes …I don’t know what this is and would like to cancel it please

Meem by • Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos
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