Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! does o2 throttle your wifi usage if you reach your data usage?

i get 5gb of data each month. watched the england game the other day in the middle of no where. got a pop up on my phone saying i was about to run out of data. so i turned my data saver thingy on. however today and yesterday my phone has been beyond ...

i cannot call from my mobile xxxxxxxxxx

hi [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Calling Europe Zone when you are roaming is inclusive?

Am I interpreting this correctly or not? Here's what is says on the website is included in the European romaing charges: Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the ...

Resolved! Sim only contract

I purchased a 12 month sim only contract last year. When the 12 months finishes does it roll over to a higher rate or roll over with the same deal?

Resolved! replacement sim

Please could someone explain how to order a new sim card - mine seems to have stopped working

Resolved! Direct debit changes

How can I change my bank details for the direct debit, from my account to an actual phone user account?

Resolved! 4G calling Milton Keynes Not Working

Hi, Just noticed that the 4G calling coverage now includes Milton Keynes.I cannot get it to work, I am shown as being in a well covered area. 4G data signal is fine but the iphone refuses to make a call on 4G. My WiFi calling works well at home, but ...

Resolved! MMS

Not sure if I'm posting in the right place but anyway...I sent an MMS text to someone in my contact list today and they received the image and accompanying text that I sent them. However, this came from a totally unknown number that wasn't my own. My...

Resolved! Phone model not displayed in app

I know this is trivial but it annoys me. The model type doesn't display in the O2 android app for my phone but it does for the second phone and it did for my previous phone. O2 support says it can take a while to show after a change of phone but it's...

Resolved! Unable to connect with WIFi extra on the London Underground, my number isn’t recognised

I hope someone from o2 will be able to help me within an issue I have, webchat and customer services are giving me the run around. I cannot for some reason connect with VirginWIFI on the London Underground, I understand that is different from o2 WIFI...

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